B.I.E.L. Terms & Refund Policy

At B.I.E.L., we are committed to providing high-quality products and ensuring customer satisfaction. Please review our Terms & Refund Policy before making a purchase.

Damaged Items

If your order arrives damaged,  you are eligible for a store credit provided that:

• A claim is submitted within 7 business days of receiving your order.
• Clear visual proof (photos or videos) of the damaged item and its original packaging is provided.
• Your order number is included with your claim.

Once your claim has been reviewed and approved, a store credit will be issued.

Claims Submitted After 7 Business Days

Claims submitted more than 7 business days after the delivery date will no longer qualify for full store credit.

If approved, a partial store credit may be issued at B.I.E.L.'s discretion. Store credit can be applied toward a future purchase and is non-transferable and not redeemable for cash.

Non-Damaged Items

All sales are final!!!!! We do not accept returns, exchanges, or issue refunds for items that are not damaged unless an error was made by B.I.E.L. when fulfilling your order.

Processing Claims

Please allow 3-5 business days for us to review your claim. If additional information is needed, we will contact you using the email provided with your order.

Contact Us

To submit a damage claim, please contact our customer support team with:

• Your order number
• Photos or videos of the damaged item
• Photos of the shipping packaging (if applicable)

By placing an order with B.I.E.L., you acknowledge that you have read, understood, and agree to this Terms & Refund Policy.